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DELIVERY & RETURNS

Delivery Times & Methods

We aim to dispatch all items within 3-5 working days of receiving your order. Please note that during peak periods dispatch may be delayed, however, your order will be dispatched within 5 working days.

We send the majority of orders via Royal Mail on a standard 2nd class service. Please note that items sent via 2nd class mail should arrive within 2-4 working days of dispatch, however, this is not a guaranteed delivery date service and during peak times or strike disruption delivery may take a little longer. 

 Our usual standard postage charge is £3.50 for orders under £25 and we offer free mainland UK postage on all orders over £25.​

(Promotion of free delivery on all orders may apply during the year).

Prices quoted are for UK mainland addresses. We do not sell our products internationally at this time. Delivery to parts of Scotland, Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and the Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost to your order.

 

 


Return & Exchange Policy

 

We hope that you are delighted with your order from us. However, we understand that you may occasionally wish to return an item/order if you change your mind, if you find an item which is not as you expect, or if an item is faulty.
Please check your items and inform us of any problems as soon as you receive your order, as returns must be processed within 28 days of receiving your order. Please do not return items via special delivery unless specifically instructed to do so as special delivery costs will not be covered by us unless previously agreed in writing.

The email address to contact us is pureavva@gmail.com.

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